Refund policy

Return Policy

Last Updated: June 2026

At Bentrova, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date your order was placed to request a return.

To be eligible for a return, your item must:

  • Be in the same condition in which it was received

  • Be unused and unworn

  • Have all original tags attached

  • Be returned in its original packaging

  • Include proof of purchase or order confirmation

How to Start a Return

To initiate a return, please contact us at returns@bentrova.com.

If your return request is approved, we will provide instructions on how and where to send your item.

Return Address:
Return instructions and return addresses will be provided after a return request has been reviewed and approved.

Please note that returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at support@bentrova.com.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.

Customers are also responsible for securely packaging returned items to prevent damage during transit. Bentrova is not responsible for items that are lost or damaged during return shipping due to insufficient or improper packaging.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is damaged

  • The item is defective

  • You received the wrong item

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care items (such as beauty and hygiene products)

  • Hazardous materials

  • Flammable liquids or gases

If you are unsure whether your item qualifies for a return, please contact us before submitting a return request.

The following items are also non-returnable:

  • Sale or clearance items

  • Gift cards

Exchanges

The fastest way to exchange an item is to return the original item. Once your return has been approved and processed, you may place a new order for the replacement item you wish to purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your order, for any reason and without providing justification.

To qualify, the item must be:

  • Unused and unworn

  • In its original condition

  • Returned with all tags attached

  • In its original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Refunds apply only to the purchase price of the returned product(s).

  • Original shipping and handling charges are non-refundable.

  • Your financial institution or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at support@bentrova.com.