Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Bentrova. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 7–10 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will notify you via email.

Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Bentrova may offer free shipping promotions. Any such promotions will be subject to the specific terms and conditions stated at the time of the offer.

Delivery Estimates

Estimated delivery times begin once your order has been processed and shipped.

Typical delivery estimates are:

Canada: 5–15 business days
United States: 5–15 business days
International: 7–30 business days

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation email.

Shipping Delays

While we strive to ensure timely delivery, Bentrova is not responsible for delays caused by:

Shipping carriers
Customs inspections or clearance procedures
Severe weather conditions
Labor disruptions or strikes
Natural disasters
Incorrect or incomplete shipping information provided by the customer
Other circumstances beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for any additional shipping charges required to reship the order.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Bentrova is not responsible for lost, stolen, or misplaced packages.

If you believe your package has been lost, please contact the shipping carrier directly. You may also contact us, and we will make reasonable efforts to assist in locating the shipment.

International Shipping

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges imposed by their local customs authorities.

These fees are not included in the purchase price or shipping charges and are the sole responsibility of the customer.

Shipping Restrictions

We reserve the right to limit or refuse shipments to certain locations, regions, or countries where shipping is unavailable, restricted, or prohibited by law.